Skip to content
LaunchPad

Privacy & Cookie Policy

Last updated: [DATE]

1. About this policy

This policy explains what personal data LaunchPad collects, why, who we share it with, how long we keep it, and your rights. LaunchPad is a brand of [LEGAL ENTITY NAME], [REGISTERED ADDRESS] (“LaunchPad”, “we”, “us”).

2. What we collect

When you browse the website

  • Device and usage details, such as browser type, pages visited and time spent, through cookies (see section 9).
  • The cost calculator does not ask for your name, phone or email. It stores only your answers, the bill and the date, under a quote reference number.

When you send an enquiry or book a CA call

  • Your name, phone number, email and your message.

When you buy a service

  • Name, email, phone and billing address.
  • Payment status from the payment gateway. We do not see or store your full card, UPI or bank details.

To incorporate your company or LLP

The law requires these details for each director, shareholder, partner and nominee:

  • PAN, Aadhaar, passport (for foreign nationals and NRIs), photograph and signature;
  • address proof, such as a bank statement or utility bill;
  • registered office proof, such as a rent agreement, utility bill and the owner’s no-objection letter;
  • date of birth, father’s name, occupation, education and nationality;
  • mobile number and email, for OTPs and government records.

Please share another person’s data with us only if that person has agreed.

3. Why we use it

  • To incorporate your company or LLP, and file forms with the Ministry of Corporate Affairs and other government bodies.
  • To get your Digital Signature Certificate (DSC) issued.
  • To set up your Founder’s Dashboard and keep you updated on your file.
  • To give you your LaunchKit, including CA calls, Founder Clinics and compliance alerts.
  • To take payments, issue invoices and process refunds.
  • To reply to your enquiries and complaints.
  • To improve the website, only if you allow analytics cookies.
  • To send you news and offers, only if you agree. You can stop these at any time.
  • To meet our duties under law, such as tax and accounting records.

We use your data only for these purposes. We do not sell your personal data.

4. Your consent

  • We ask for your consent before we collect your data, and tell you why we need it.
  • You can withdraw your consent at any time by writing to [PRIVACY EMAIL]. Withdrawing is as easy as giving consent.
  • If you withdraw consent while your file is in progress, we may not be able to complete the service. The Cancellation and Refund Policy then applies.

5. Who we share it with

We share only what each party needs:

  • Government bodies: the Ministry of Corporate Affairs, the Registrar of Companies, the Income Tax Department and others, as needed for your filing.
  • Certifying Authorities, to issue your DSC.
  • The professionals who handle your file: Chartered Accountants, Company Secretaries and lawyers working with LaunchPad, under a duty of confidentiality.
  • Service providers who help us run LaunchPad: website hosting, email, the payment gateway and the Founder’s Dashboard software. They may use your data only to provide their service to us.
  • Partners, only when you choose to claim a partner offer, and only the details needed for that offer.
  • Authorities, when the law requires us to.

6. Where your data is stored

Your data is stored on servers in India [TO CONFIRM for each provider]. If a service provider stores data outside India, we use only providers in countries allowed under Indian law.

7. How long we keep it

  • Incorporation documents and records: [8 years after your service ends — TO CONFIRM], as needed for legal, tax and professional records.
  • Invoices and payment records: 8 years, as required for accounting records.
  • Enquiries that did not lead to an order: [1 year — TO CONFIRM].
  • Calculator quotes: [90 days — TO CONFIRM]. They do not include your name or contact details.

After this, we delete your data or make it anonymous, unless the law requires us to keep it longer.

8. How we protect it

  • The website uses SSL encryption.
  • Access to your documents is limited to the people working on your file.
  • We follow reasonable security practices, as required under the Information Technology Act, 2000.
  • If a data breach affects you, we will inform you and the Data Protection Board of India as the law requires, with what happened and what we are doing about it.

9. Cookies

Cookies are small files saved in your browser.

  • Necessary cookies keep the website working, for example your login and your cookie choice. These are always on.
  • Analytics cookies help us understand how the website is used. We set them only if you allow them in the cookie banner.

You can change your choice at any time from [the cookie settings link in the footer — TO CONFIRM], or by clearing cookies in your browser.

10. Your rights

You can ask us to:

  • tell you what personal data we hold about you and who we have shared it with;
  • correct, complete or update your data;
  • delete your data, unless the law requires us to keep it;
  • name another person to use these rights for you if you die or cannot act yourself.

To use any of these rights, write to [PRIVACY EMAIL]. We may ask you to confirm your identity first.

11. Children

Our services are for people aged 18 and above. We do not knowingly collect data of children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. If a change is important, we will tell you by email or on the website.

13. Grievance Officer

If you have a complaint about how we handle your data, write to:

  • Name: [GRIEVANCE OFFICER NAME]
  • Email: [GRIEVANCE OFFICER EMAIL]
  • Phone: [PHONE NUMBER]
  • Address: [REGISTERED ADDRESS]

We acknowledge every complaint within 48 hours and resolve it within one month. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.